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Read the hotogel Privacy Policy

The hotogel Privacy Policy shows what account, wallet and device data we use when you access Live Roulette Diamond, Aviator Quick Arena or a mobile lobby.

Account dataWallet checksDevice choicesPolicy requests
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Contact Us About Your Privacy Policy

A clear contact path matters when your account data or wallet record needs attention. Use the support route connected to your account and include your login identifier, the request type and any relevant receipt reference. We use those details to locate the correct record without asking you to send a full wallet password. If access stalls, contact us before creating another account so we can keep the request tied to one profile.

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Account request

Ask us to correct an account detail, clarify phone verification data or explain why a sign-in record appears in our Privacy Policy process. Include the account email or phone path you used, but never send your password or one-time security code.

Wallet query

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, send the payment reference and date through the account support path. We can check the stored status while keeping your wallet PIN and private authentication details out of the request.

Policy contact

Use the policy contact route when you want a copy of data linked to your profile, a correction, or an explanation of retention. We may ask for phone verification before discussing account data, so the request reaches the right account holder.

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Explore Your Data Choices in hotogel

Your Privacy Policy choices should be practical, not hidden behind broad wording. We separate account records, wallet references, security logs and cookie signals so each request can be assessed against the relevant…

Account data

We use your account name, contact route and phone verification result to connect sign-in activity with the correct profile. These fields can also help us answer a Privacy Policy request without exposing another person’s account record.

Payment records

A wallet or bank record normally contains a reference, status and transaction details needed for reconciliation. DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri and BNI references are handled for the related account and are not treated as your wallet PIN.

Cookies and sessions

Cookies and session signals help us keep a signed-in path working, remember security choices and identify an interrupted request. You can manage browser cookie settings, though removing them may require another phone verification step before account access.

Security controls

We use phone verification, sign-in records and device signals to detect unusual account access. If a login differs from your usual mobile or desktop path, we may pause the request and ask you to confirm ownership before discussing stored data.

Retention periods

We keep records only for the period needed for the stated account, payment, security or dispute purpose, subject to local requirements. When a record is no longer needed, our handling process removes it or separates it from active account use.

Change requests

You can ask us to correct inaccurate profile data, explain a stored field or request access to data connected with your account. Send the request through support with your account contact route; we may verify your phone before making a change.

Find Privacy Policy Answers Before Opening Your Account

These Privacy Policy answers focus on the questions you may have before opening an account from Indonesia. We cover wallet references, mobile browsing, account correction, cookies, retention and the checks used to protect your data. If your question concerns a record not covered here, use the policy contact route and include only the details needed to locate your account.

It covers account details, phone verification, sign-in and device signals, cookies, support messages, wallet references and transaction status. It also explains why we use each category, when a record may be shared for an account purpose, how long it may remain, and how you can request access or correction.

We need limited payment data to match a deposit or status request with your account. This can include a reference, amount, time and result from DANA, OVO, GoPay or QRIS. We do not need your wallet PIN or one-time code for a Privacy Policy request.

Yes. Bank transfer and virtual account records are included when they are connected with your account. A reference from BCA, BRI, Mandiri or BNI may be stored to reconcile status or handle a dispute. The policy explains the purpose and retention of those records.

The mobile browser may provide session, browser and device signals used for sign-in continuity and account security. We do not treat those signals as a request for unrelated personal data. You can ask support what device category is linked to a specific account record.

Send a correction request through the account support route with your registered contact path and a clear description of the inaccurate field. We may complete phone verification before changing it. If the request concerns a wallet record, add its reference rather than sending a PIN.

You can request access to data linked with your account, including selected profile, support, security and payment-status records. We first confirm account ownership, then assess the request against local requirements. The response may exclude another person’s data or protected security details.

Use the support contact path attached to your account and state whether you need access, correction, deletion review or a policy explanation. Include your registered phone or email route and a receipt reference only when relevant. Access and eligibility depends on local law and where local law permits.

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